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Strategy Director (BOS)

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About Cambridge BioMarketing

Cambridge BioMarketing is a one-of-a-kind, global healthcare marketing and communication agency located in Boston, MA and Oakland, CA. We work with clients in the pharmaceutical and biotechnology sectors, with a specialized focus on those with rare, orphan, and ultra-orphan market challenges.

As the only agency with passion for rare, we value people who think differently, are curious about science and technology, thrive on uncertainty and complexity, and are continually evolving their craft to deliver great work.

Cambridge BioMarketing is an Ashfield company, part of UDG Healthcare plc.

Position Overview:

You’re a brand strategist who understands the customer big picture, but you don’t stop there. You know how to reach them across channels. You’re curious, you ask questions on questions and constantly seek that “aha moment.” You’re intrigued by people, behaviors, and the art/science of decision making. You know how to uncover market/customer insights and lay the foundation for a brand identity, as well as understand how to build programs that drive behavior change.

We are looking for a Strategy Director to join our Strategy team. You will co-lead and partner with cross-functional brand leadership teams to help them stay in front of market—and the client. You’ll audit, question, listen, and dig to uncover customer and competitive insights. You’ll support market research efforts, develop and lead workshops, and, most importantly, help define brand strategies and positioning. But this role goes beyond just basic brand planning. In this role, you and your team are not only responsible for the insights and strategy, but also for the omnichannel programmatic planning and executional strategies. So you’ll have a deep understanding of all available channels, how/when to leverage them, to accomplish your brand objectives.

This position will work on approximately 2-3 accounts and may have the opportunity to manage a Senior/ strategist or an associate strategist.

Job Responsibilities:

Brand/business strategy

  • Synthesize large amounts of complex information to uncover key customer insights
  • Develop and facilitate positioning workshops and understand how to position our brand’s for success
  • Inform and support development of foundational brand strategy including positioning, message platforms, and creative concepts
  • Identify the right market research and landscapes are required (competitive, digital and clinical marketplace) in order to develop commercial strategies
  • Lead or support client market research efforts which may include vendor management, designing research projects, in-house market research, developing discussion guides/screeners, conducting IDIs or designing surveys
  • Internally lead & collaborate with client to conduct annual brand and tactical planning workshops and deliverables
  • Represent the voice of the customer to internal teams & clients
  • Lead development of customer journey mapping to identify moments that matter and key leverage points for client intervention
  • Run and moderate internal and client-facing brainstorms and workshops; design agenda and format, supporting deck, materials, and output
  • Serve as thought leader and trusted business advisor to senior management and key client executives, where appropriate

Omnichannel/programmatic strategy

  • Conduct digital landscapes, identify channel insights and behavioral preferences
  • Build omnichannel ecosystems routed in business objectives and strategy and identify key KPIs
  • Support the agency’s leadership in healthcare marketing with unique programs and, ideally, proprietary platforms to help find patients, motivate to treat, and stay on therapy
  • Lead the utilization of customer analytics, profiling, segmentation, user persona development, and other analytical techniques to drive significant gains around customer insights, retention, and loyalty
  • Maintain deep subject matter expertise, and proactively and persuasively deliver timely guidance on digital trends impacting clients’ business
  • Ensure all digital programs have clearly defined metrics to evaluate success and continuous, measurable improvement in client campaigns

New business

  • Lead insight gathering on new business pitches
  • Assist the new business team in turning insights into strategic recommendations
  • Facilitate internal brainstorms and working sessions
  • Attend and present during the pitch presentation


  • At least 7 years of combined experience in both digital strategy and Brand Planning
  • Experience in pharmaceutical marketing, launch experience preferred
  • Ability to synthesize complex information and distill key learnings and insights
  • Demonstrated and measurable experience planning, developing, and implementing a wide range of commercial and multi-channel strategies
  • Ability to build strong relationships with client and agency team members
  • Exceptional written and verbal communication skills and the ability to explain complex ideas and technologies
  • Independent, self-starter
  • Ideal to have direct management experience
  • Willing to travel 10-25% depending on business need
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